Returns Policy

Antler Chandeliers UK | 14 Day Refund Policy & How To Return

We are confident you will absolutely love your purchase, but, if for any reason you are not satisfied please follow the instructions below to make an exchange or return.

1) After receiving your purchase you have 14 days to let us know if you wish to return or exchange it by sending an email to [email protected]. Please attach proof of purchase to the email.

2) Please note, returned items received after 30 days will not be eligible for refund or exchange. So once you have made us aware you are returning something don’t leave it too long to post it back!

3) Once we have received your returned item/s and they have been checked, the payment card used to purchase the item/s will be refunded within 7 working days.

4) To be eligible for a return your item must be unused and in the same condition you received it. It must also be in the original packaging.

5) Returned goods should be sent to Antler Chandeliers UK by the purchaser at their own cost & these costs are non-refundable.

6) For exchanges we only replace items if they are defective or damaged.  If your item has arrived in either of these conditions please take 2 clear photos of the damage and send them to us via email so that we can discuss an exchange. In this instance we will arrange for collection of the items, and pay the associated costs. 

7) Only regular priced items may be refunded. Unfortunately sale items cannot be refunded – they can however be exchanged if damaged or defective.

Note: If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. It is your responsibility to ensure we receive your returned item.

A final word. We are sorry if something wasn’t quite right with your order this time. We very much look forward to helping you resolve any issues and of course welcome you back to shop with us again where we promise to do better.

RETURN ADDRESS: Antler Chandeliers No 6, 32 Albemarle Rd, Highcliffe, Beckenham BR3 5HU

RETURN EMAIL: [email protected]